Introduction

RJI Enterprises, Inc. d/b/a STL Pest Control (“STL Pest Control,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy.

This policy describes the types of information we may collect from you or that you may provide when you visit https://stlpestcontrol.com/ (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Scope

This policy applies to information we collect:

• On this Website

• In email, text, and other electronic communications between you and this Website

This policy does not apply to information collected:

• Offline or through any other means, including other websites operated by STL Pest Control or any third party

• By any third party, including through any application or content linked to or accessible from the Website

Information We Collect About You and How

We may collect several types of information, including:

• Personal information such as name, address, email address, and phone number

• Information that does not identify you personally

• Details about your internet connection, browser type, device, and usage patterns

We collect this information:

• Directly from you when you provide it to us

• Automatically as you navigate the Website (cookies, IP address, usage data)

• From third-party sources

Automatic Data Collection Technologies

We may use automatic data collection technologies, including:

• Cookies: Small files placed on your device to improve functionality and remember preferences

• Web Beacons: Tiny graphics used to analyze traffic and usage

• Pixels: Used by third parties for analytics and marketing measurement

Third-Party Use of Cookies

Third parties, including advertisers and analytics providers, may use cookies or similar technologies to collect information about your online activities. We do not control these technologies or how they are used.

How We Use Your Information

We may use information collected about you to:

• Provide and personalize Website content and services

• Communicate with you regarding services, appointments, or inquiries

• Enforce our legal rights and comply with legal obligations

SMS / Text Messaging Communications

STL Pest Control may collect verbal opt-in consent from customers to receive SMS/text messages.

Customers may opt in to receive text messages:

• In person at our physical location

• Over the phone when calling our office

When a customer is registered for the first time, they may be asked to provide a phone number. Our staff is trained to ask whether the customer would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be verbally informed that:

• Message and data rates may apply

• Message frequency may vary

• They may text HELP for support or more information

• They may text STOP to unsubscribe at any time and no further messages will be sent

Phone numbers collected for SMS communication will not be shared with third parties for marketing or promotional purposes.

Disclosure of Your Information

We may disclose personal information:

• To affiliates, service providers, and contractors who support our business operations

• In connection with a business transfer, merger, or sale

• To comply with legal obligations or protect rights, safety, and security

Your Choices

Cookies
You may adjust your browser settings to refuse cookies or alert you when cookies are being sent.

Promotional Communications
You may opt out of promotional emails by contacting us at stlpestpro@gmail.com.

Targeted Advertising
You may opt out of targeted advertising by visiting the Network Advertising Initiative (NAI) website.

Accessing and Correcting Your Information

To access, correct, or delete your personal information, please contact us at stlpestpro@gmail.com.

State Privacy Laws

STL Pest Control does not currently meet eligibility thresholds for privacy laws such as the California Consumer Privacy Act (CCPA). For questions regarding your information, refer to the section above.

Data Security

We use reasonable safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

Children Under the Age of 13

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Website after changes indicates acceptance.

Contact Information

If you have questions about this Privacy Policy, contact us at:

STL Pest Control
2525 Hampton Ave.
St. Louis, MO 63139
Phone: 314-833-6222
Email: stlpestpro@gmail.com

______________________________________

SMS/CALL PRIVACY POLICY

SMS OPT-IN AND CONSENT

By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from STL Pest Control at the phone number you provided. Messages and calls may be sent using an automatic telephone dialing system or other automated technology.

Consent to receive automated calls or text messages is not required as a condition of purchasing any goods or services.

DATA WE COLLECT

When you opt in to receive calls or text messages, we may collect and maintain:

• Your mobile phone number
• SMS and call consent records
• Your communication preferences
• Message delivery information
• Message response and interaction history
• Opt-in and opt-out records

HOW WE USE YOUR DATA

We may use your phone number and related communication information to:

• Send appointment reminders and confirmations
• Provide technician arrival or scheduling updates
• Communicate service-related information
• Send follow-up communications
• Respond to your questions or service requests by call or text
• Maintain records of your communication consent and preferences

MOBILE INFORMATION AND THIRD-PARTY SHARING

We do not sell, rent, or share your mobile phone number, SMS consent information, or opt-in data with third parties or affiliates for their marketing or promotional purposes.

We may share limited information with trusted service providers that assist us with delivering text messages, placing calls, managing appointments, providing customer support, or maintaining our communication systems. These service providers may use the information only to provide services on our behalf.

SMS opt-in information and consent records will not be shared with third parties for marketing purposes.

DATA RETENTION

We retain your phone number and related communication records while you are an active customer or while you remain subscribed to our communications.

After you opt out, we may retain your consent and opt-out records for up to 48 months, or longer when reasonably necessary to comply with legal, regulatory, recordkeeping, dispute-resolution, or contractual requirements.

YOUR RIGHTS

You may contact us to:

• Access: Request information about the personal data we maintain about you.
• Update: Correct or update your phone number or communication preferences.
• Delete: Request deletion of eligible personal information from our systems.
• Withdraw consent: Stop receiving automated text messages at any time.

Certain information may be retained when required for legal, compliance, fraud-prevention, or recordkeeping purposes.

OPT-OUT

Reply STOP to any text message from STL Pest Control to unsubscribe.

After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed. No further automated marketing or service-related text messages will be sent unless you provide consent again.

Opting out of text messages does not prevent you from contacting us by telephone or using our services.

HELP

Reply HELP to any text message for assistance, or call us at 314-833-6222.

Message and data rates may apply. Message frequency varies.

CONTACT INFORMATION

STL Pest Control
2525 Hampton Avenue
St. Louis, Missouri 63139

Email: stlpestpro@gmail.com
Phone: 314-833-6222
Website: https://stlpestcontrol.com/

SMS/CALL TERMS AND CONDITIONS

CONSENT

By providing your phone number and affirmatively opting in, you provide your express written consent to receive recurring automated calls and text messages from STL Pest Control at the number you provided.

Calls and messages may be delivered using an automatic telephone dialing system, prerecorded or artificial voice technology, or other automated technology.

Your consent is not required as a condition of purchasing goods or services from STL Pest Control. You may schedule an appointment or purchase our services without opting in to automated calls or text messages by calling 314-833-6222.

MESSAGE TYPES

Communications may include:

• Appointment reminders and confirmations
• Scheduling and rescheduling information
• Technician arrival notifications
• Service updates
• Follow-up communications
• Responses to customer questions or service requests

MESSAGE FREQUENCY

Message frequency varies depending on your appointments, scheduled services, and communication activity. You may receive approximately 1–6 messages per month.

Additional messages may be sent when you initiate a conversation, request assistance, reschedule an appointment, or have multiple services scheduled.

MESSAGE AND DATA RATES

Message and data rates may apply. Charges are determined by your wireless carrier and mobile service plan. Contact your carrier for information regarding your messaging or data plan.

OPT-OUT

Reply STOP to any message to unsubscribe.

You may receive one final confirmation message indicating that your opt-out request has been processed. After that confirmation, no further automated text messages will be sent unless you provide consent again.

Other recognized opt-out requests, including CANCEL, END, QUIT, REVOKE, or UNSUBSCRIBE, may also be honored where supported by our messaging system.

HELP

Reply HELP for assistance or call 314-833-6222.

You may also email us at stlpestpro@gmail.com.

CARRIER LIABILITY

Wireless carriers are not responsible or liable for delayed, undelivered, or misdirected messages.

Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed by STL Pest Control.

SUPPORTED CARRIERS

Our messaging services are intended to work with major United States wireless carriers. Availability may vary depending on your carrier, device, service plan, and location.

ELIGIBILITY

You must be at least 18 years old or have permission from the account holder to enroll a mobile phone number in our messaging program.

You are responsible for providing an accurate mobile phone number and notifying us if your number changes or is transferred to another person.

PRIVACY POLICY

Information collected through our call and text messaging program is handled in accordance with our Privacy Policy:

https://stlpestcontrol.com/privacy-policy/

CHANGES TO THESE TERMS

STL Pest Control may update these SMS/Call Terms and Conditions periodically. Updates will be posted on our website with a revised effective date.

Continued participation in the messaging program after an update constitutes acceptance of the revised terms, where permitted by law.

CONTACT INFORMATION

For questions regarding these SMS/Call Terms and Conditions, contact:

STL Pest Control
2525 Hampton Avenue
St. Louis, Missouri 63139

Email: stlpestpro@gmail.com
Phone: 314-833-6222
Website: https://stlpestcontrol.com/